Privacy Policy

We collect information you provide directly to us and information collected automatically when you use Simultalive:

• Account Information: Name, email address, password, and subscription plan when you register.
• Audio Data: Audio streams processed during simultaneous translation sessions. Audio is processed in real-time and is not stored on our servers unless you explicitly save a session.
• Usage Data: Log data such as IP address, browser type, pages visited, time spent, and referring URLs.
• Payment Information: Billing details processed securely by our payment provider. We do not store full card numbers.
• Communications: Any messages you send us via support channels.

We use the information we collect to:

• Provide, maintain, and improve the Simultalive service.
• Process transactions and send related information, including purchase confirmations and invoices.
• Manage your subscription and enforce usage limits based on your plan.
• Send technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.
• Monitor and analyse usage patterns to improve user experience.
• Comply with legal obligations.

For users in the European Economic Area and the United Kingdom, we process your personal data under the following legal bases:

• Performance of a Contract: Processing necessary to provide the Simultalive service to you.
• Legitimate Interests: Improving our services, preventing fraud, and ensuring security.
• Consent: Where you have given us explicit consent (e.g. marketing emails).
• Legal Obligation: Where we are required to comply with applicable law.

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data is retained until you delete your account.
• Audio session data processed in real-time is not retained beyond the active session unless saved by you.
• Billing records are retained for 7 years as required by UK law.
• Log data is retained for up to 12 months.

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (cloud hosting, payment processing, analytics).
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our company.
• Legal Requirements: When required by law, court order, or governmental authority.
• Protection of Rights: To protect the rights, property, or safety of Red Press Wire Ltd, our users, or the public.

Simultalive uses cookies and similar tracking technologies to:

• Keep you logged in and remember your preferences.
• Understand how you interact with our service.
• Improve performance and personalise your experience.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

We implement industry-standard security measures to protect your personal data, including:

• TLS/SSL encryption for all data in transit.
• Encrypted storage for sensitive data at rest.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to personal data.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Under UK GDPR and applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your personal data ("right to be forgotten").
• Restrict processing of your data in certain circumstances.
• Data Portability: Receive your data in a machine-readable format.
• Object to processing based on legitimate interests.
• Withdraw Consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@simultanelive.com. We will respond within 30 days.

Red Press Wire Ltd is incorporated in England and Wales. Your data may be transferred to and processed in countries outside the UK and EEA. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

Simultalive is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of Simultalive after such changes constitutes acceptance of the updated policy.

For any questions about this Privacy Policy or our data practices, contact us:

• Email: privacy@simultanelive.com
• Address: Red Press Wire Ltd, Suite 10560 5 Brayford Square, London, United Kingdom, E1 0SG
• Phone: +905451552424

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.